Privacy Policy

Effective Date: 2026-02-21

At JC Power ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us through our website, lead forms, phone calls, and other communications.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can contact us about your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Address or postal code
• Information about your home or property
• Information you provide when requesting a quote, assessment, or more information about our services
• Any other information you choose to submit through our website forms, Meta lead forms, phone calls, or emails

We may also collect limited technical information automatically through our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• General website usage information

2. How We Use Your Information

We use your personal information to:

• Respond to your questions and inquiries
• Contact you about solar assessments, quotes, and related services
• Review whether our services may be a fit for your home
• Provide estimated production, savings, and system sizing information
• Schedule consultations or follow-up calls
• Improve our website, advertising, and customer service
• Maintain internal records
• Comply with legal and regulatory requirements

We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances. Canadian privacy guidance under PIPEDA is built around fair information principles and meaningful consent.

3. Consent

By submitting your information through our website, forms, or other contact methods, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain services or respond fully to your request.

4. How We May Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as needed to operate our business and provide our services, including:

• Employees or representatives of JC Power
• Subcontractors, consultants, or service providers assisting with lead handling, customer communication, quoting, scheduling, administration, or marketing support
• Third-party tools and platforms we use to collect, organize, or manage leads and communications (for example, website form tools, Meta lead forms, email platforms, spreadsheets, or CRM-related tools)

For example, lead information may be routed through tools such as Google Sheets for internal organization and shared with JC Power and authorized support personnel involved in handling the inquiry.

We expect service providers and subcontractors who handle personal information on our behalf to use it only for authorized business purposes and to protect it appropriately. Under PIPEDA, organizations remain responsible for personal information transferred to third parties for processing.

5. Website Analytics and Advertising

We may use website analytics, cookies, tracking pixels, or similar technologies to understand how visitors use our website and to improve our advertising and marketing.

These tools may collect information about your interactions with our website, such as pages viewed and actions taken. This information helps us improve our website and better understand which services are of interest.

If you submit information through a third-party platform (such as a Meta lead form), that information may also be subject to that platform's own privacy practices.

6. Data Retention

We keep personal information only for as long as needed for the purposes described in this Privacy Policy, or as otherwise required by law.

When personal information is no longer needed, we will take reasonable steps to securely delete, destroy, or anonymize it. The Office of the Privacy Commissioner recommends that organizations have retention and disposal practices appropriate to their operations.

7. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a privacy breach that poses a real risk of significant harm, we may notify affected individuals and report it where required by law. PIPEDA includes breach notification and record-keeping requirements for businesses.

8. Access and Correction

You may request access to the personal information we hold about you and ask that inaccurate information be corrected, subject to any legal exceptions.

To make a request, please contact us using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal obligations.

When we update this policy, we will revise the Effective Date at the top. As a best practice, Canadian privacy guidance recommends including an effective date and updating policies as needed to reflect actual practices.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

JC Power
60 Raddall Ave, Unit 5
Dartmouth, NS B3T 1T2
jc@jcpowersolutions.com
902-497-0751